Sunday, 18 January 2015

Buku Baru: Mengukur Kualitas Layanan

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Nama anda*:Algifari
Email*:fari.algi@gmail.com
Judul Buku*:Mengukur Kualitas Layanan
Ringkasan*:Buku ini berisi teknik mengolah data dari kuesioner untuk mengukur kualitas layanan perusahaan dan layanan instansi pemerintah menggunakan Indeks Kepuasan Pelanggan, Metode Importance-Performance Analysis, dan Model Kano
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