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| Nama anda*: | Algifari |
| Email*: | fari.algi@gmail.com |
| Judul Buku*: | Mengukur Kualitas Layanan |
| Ringkasan*: | Buku ini berisi teknik mengolah data dari kuesioner untuk mengukur kualitas layanan perusahaan dan layanan instansi pemerintah menggunakan Indeks Kepuasan Pelanggan, Metode Importance-Performance Analysis, dan Model Kano |
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